What to do before you start looking to buy a new Hearing Aid.
1. Is your hearing aid in Warranty?
If YES, go back to the dispenser or audiologist or manufacturer. All repairs should be covered - at no charge - with certain conditions - see question and answer in #2
If NO, before you look to get it repaired, make sure 100% its outside manufacturers warranty, any repairs will void the manufacturer warranty.
2. If you hearing aid is dead, does the warranty cover everything that goes wrong with the hearing aid?
Answer. check the warranty (fine print) to see what is covered - it may read something like this (this is Century Hearing Aids Warranty)
Century Hearing Aids warrants the "Audition" or "Rosebud" or "ExSilent" branded Hearing Aids against defects in materials and workmanship under normal use for a period of ONE (1) YEAR or TWO (2) YEAR (as stated on product page) from the date of purchase by the original end-user purchaser (“Warranty Period”). If a hearing aid defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Century Hearing Aids will either (1) repair the hearing aid at no charge, (2) exchange the product with a product that is new or (3) refund the purchase price of the hearing aid.
This warranty does not apply: (a) to damage caused by accident, abuse, dog eating, going swimming, misuse, flood, fire, earthquake or other external causes; (b) to damage caused by operating the hearing aid outside the permitted or intended uses described by Century Hearing Aids; (c) to damage caused by service performed by anyone who is not a representative of Century Hearing Aids (d) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (e) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; or (f) if any Century Hearing Aid serial number has been removed or defaced.
This warranty does not include a promise of specific hearing improvement because that depends upon your hearing needs, proper fitting and adjustments and proper use by owner.
3. My hearing aid is out of warranty, Why does the audiologist or dispenser strongly suggest I still send my hearing aid into the manufacturer for repair?
Answer: They are in business to make a profit. So that is what they are going to do. But once your hearing aid is out of warranty, you can go where you want to repair it. Take the car industry as perfect example. If your car is in warranty....take it back to the place you bought it - repairs are usually covered - and paid for. If the car warranty is expired, if you take it back to the manufacturer the price to repair is going to be very high -usually 20% to 30% higher than a local repair shop, who is probably manufacturer certified, has a clean shop, has years of experience, and whose costs are a fraction of what the car manufacturer would charge.
4. Now that my hearing aid is dead and my warranty is expired, Why is my audiologist, dispenser suggesting I buy a new aid?
Answer: Short answer is they want you to buy new hearing aid. But...they might also be doing this for couple reasons:
A. Your hearing aid is unrepairable by the manufacturer. NOTE: Do not take this as final answer. Check around to independent hearing aid repair labs. In our experience - we can repair 9 out of 10 hearing aids. If your hearing aid is unrepairable by an independent shop also...then you are ready for NEW hearing aid.
B. Your hearing loss is much more than your current hearing aid can handle even in working condition. This is valid concern. It may have been 4 to 5 years since last hearing test. Your hearing loss could have become worse. The solution or your next step is to get a hearing tested to confirm this. If your hearing loss, has worsened, and is outside the fitting range of your current hearing aid (in working condition) it might be time to get new hearing aid. If your hearing loss is still within the fitting range of your current hearing aid (when in working condition) just get your hearing aid repaired first.