Risk Free Hearing Aid Repair
Our hearing aid repair service will get your hearing aid working like new, for an affordable price, guaranteed. We service all brands, styles and models of hearing aids.
We understand how important your hearing aids are to you and will treat them with care. Repair service includes:
- Professional inspection and diagnosis. Our expert repair technicians analyze all of the hearing aids components for fault or defect from microphones and controls to internal wiring and processor.
- Replacement of all defective parts
- Thorough cleaning of ear wax and debris
- Quality control evaluation
- USPS Priority Shipping
- 12 Month Warranty on the repair work
There is no charge if we can’t fix your hearing aid and we give you a $50 discount on any Century hearing aid to replace it.
How It Works
1. Order the repair service for one or more hearing aids. Upon purchase you will receive a an email with a United States Postal Service shipping label.
2. Pack Hearing Aid in a pill bottle or something to protect it, place in package and attach the label provided via email. Please include a note describing the problem with each hearing aid and place the box in any convenient mailbox.
3. Once the repair is completed we mail it back to you. It’s that simple.
Typically it takes 1-3 days to ship to us using USPS Priority. Once received our in-lab repair time is currently 5-10 days. We then ship it back to you in 1-3 days.
The Repair Process
1. Receipt of hearing aid, In-Process to our system
2. Open up the hearing aid, inspect all parts, do a total assessment of damage
3. Repair the hearing aid, cleaning, vacuum etc.
4. Order Parts if parts not in stock
5. Quality Control, 4-5 hours on testing computer
6. Out Process and Shipping
Note Regarding Replacement Parts
Many times, when replacing parts, such as the hearing aid microphone or receiver (speaker), a dramatic increase in volume may occur. Often times, in the progression of a hearing aid failure, your local hearing care provider may simply turn your hearing aid up louder and louder to compensate for deteriorating components. When Century Hearing Aids technicians replace these parts, we are in fact, restoring the hearing aid to a “like new” condition. However we do NOT have the necessary audiological information to accurately readjust the repaired hearing aid sound settings to match your hearing loss. If the hearing aid is too loud or feedback occurs (a direct result of more amplification), additional sound adjustments may be needed. These adjustments would need to be made by your local hearing care provider.
Century Hearing Aids uses United State Postal Service exclusively for our Repair Service shipping needs. When shipping your hearing aids back to you we do not require that the package be signed for.
When shipping your hearing aids to Century Hearing Aids for repair, please put them in a crush proof container or box (an old plastic pill or vitamin bottle works well). Then put the crush proof container in a regular shipping box or envelope for shipping. Include in the package a written description of the hearing aid problems your experiencing, contact information, and return shipping address. We are not responsible for lost or damaged packages being shipped to us.
Frequently Asked Questions and Answers
Q. Is it possible to repair my hearing aid?
A. Most hearing aids can be repaired, most but not all. There are some cases where we will not be able to repair your hearing aid, in those cases, if we cannot repair you hearing aid – we will send it back with 100% refund.
Q. My hearing aid is over three years old, it died and my audiologist said I should replace it…..should I?
A. There is no part of your hearing aid that is going to just turn off at three years old. Hardware Technology just does not work that way. If your hearing aid was working for you and you are not ready to buy new hearing aids, send it in to your lab to get it back to specifications.
Q. My hearing aids were programmed to my audiogram, will you change or can you program my hearing aids too?
A. No we do not touch or change the programming.
B. And no, we cannot adjust the hearing aids because we cannot connect the hearing aids to program – this would require the manufacturers software and cables – which would mean we need over 50 different pieces of software for each different brand.
Q. Why do I have to ship the hearing aid in for repair?
A. No matter where you go for hearing aid repair, whether its a local audiologist, its costco, or its the VA, they are going to mail it off to a hearing aid repair lab. If its in warranty, they are going to mail it to the manufacturer. If its outside the warranty, they might mail it to the manufacturer or an independent lab. Most likely an independent lab because – they can make a profit for their time.
Q. How much does if cost to repair a hearing aid
A. Short answer, from us $249. Could you find it cheaper on the internet – sure. But here is what you are going to look for:
• Look for a hearing aid repair shop before you need one; you can make better decisions when you are not rushed.
• Ask friends, co-workers and associates for recommendations. Look online but also Consult local consumer organizations, such as the Better Business Bureau (BBB) and chambers of commerce, about the reputation of the hearing aid lab. Inquire about the number, nature and resolution of complaints.
• Search online for business reviews and visit the the hearing aid Facebook page if one is available. You can learn a lot about a business and its team by reading social media.
• Don’t make your selection based solely on location convenience – most local hearing places send out repairs to a different lab anyway
• Determine if the shop works on your hearing aid make and model or performs the types of repairs you need. Some facilities specialize in certain hearing aid, and some do not like to work on other hearing aids like CROS systems.
• Professionally run hearing aid labs will have a courteous, helpful staff. The manager, service writer, or technician should be willing to answer your questions thoroughly.
Q. What does your $249 hearing aid repair cost…cover?
A. Our hearing aid repair technicians go through each hearing aid in detail and your aid will be repaired to the highest Industry standards regardless of age, make or model. Repairs Include: ONE year warranty.
Our Repair Service Includes:
• Replacement of all defective parts
• Thorough cleaning of Ear Wax and other Debris
• Verification of all internal circuitry wiring
• Complete Hearing Aid testing/Evaluation Using Hearing Aid Analyzer
• We will ship it back to you. Please note that our shipping to you will only cover $1000 in loss or damage.
Q. Is your hearing aid in Warranty?
A. If YES, go back to the dispenser or audiologist or manufacturer. All repairs should be covered – at no charge – with certain conditions – see question and answer in #2
B. If NO, before you look to get it repaired, make sure 100% its outside manufacturers warranty, any repairs will void the manufacturer warranty.
Q. If you hearing aid is dead, does the warranty cover everything that goes wrong with the hearing aid?
A. check the warranty (fine print) to see what is covered – it may read something like this (this is Century Hearing Aids Warranty)
Century Hearing Aids warrants the “Audition” or “Rosebud” or “ExSilent” branded Hearing Aids against defects in materials and workmanship under normal use for a period of ONE (1) YEAR or TWO (2) YEAR (as stated on product page) from the date of purchase by the original end-user purchaser (“Warranty Period”). If a hearing aid defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Century Hearing Aids will either (1) repair the hearing aid at no charge, (2) exchange the product with a product that is new or (3) refund the purchase price of the hearing aid.
This warranty does not apply: (a) to damage caused by accident, abuse, dog eating, going swimming, misuse, flood, fire, earthquake or other external causes; (b) to damage caused by operating the hearing aid outside the permitted or intended uses described by Century Hearing Aids; (c) to damage caused by service performed by anyone who is not a representative of Century Hearing Aids (d) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (e) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; or (f) if any Century Hearing Aid serial number has been removed or defaced.
This warranty does not include a promise of specific hearing improvement because that depends upon your hearing needs, proper fitting and adjustments and proper use by owner.
Q. My hearing aid is out of warranty, Why does the audiologist or dispenser strongly suggest I still send my hearing aid into the manufacturer for repair?
A. Short answer is they want you to buy new hearing aid. But…they might also be doing this for couple reasons:
1.Your hearing aid is unrepairable by the manufacturer. NOTE: Do not take this as final answer. Check around to independent hearing aid repair labs. In our experience – we can repair 9 out of 10 hearing aids. If your hearing aid is unrepairable by an independent shop also…then you are ready for NEW hearing aid.
2. Your hearing loss is much more than your current hearing aid can handle even in working condition. This is valid concern. It may have been 4 to 5 years since last hearing test. Your hearing loss could have become worse. The solution or your next step is to get a hearing tested to confirm this. If your hearing loss, has worsened, and is outside the fitting range of your current hearing aid (in working condition) it might be time to get new hearing aid. If your hearing loss is still within the fitting range of your current hearing aid (when in working condition) just get your hearing aid repaired first.
Audiologists and Dispensers are in business to make a profit -that is the only way they can stay in business to offer you a service. So that is what they are going to do. But once your hearing aid is out of warranty, you can go where you want to repair it. Take the car industry as perfect example. If your car is in warranty….take it back to the place you bought it – repairs are usually covered – and paid for. If the car warranty is expired, if you take it back to the manufacturer the price to repair is going to be very high -usually 20% to 30% higher than a local repair shop, who is probably manufacturer certified, has a clean shop, has years of experience, and whose costs are a fraction of what the car manufacturer would charge.
Q. What are the Top 5 Problems with Hearing Aids
A. 1. Ear Wax Its an ugly little substance and it can stop a hearing dead in its tracks. but It protects the skin of the ear canal . Ear wax serves as a self-cleaning agent with protective, lubricating, and antibacterial properties. Without earwax, you may find yourself with dry, itchy ears. So its natural, everyone creates it, for some folks much much more, for other folks less….male or female…its natural, everyone creates it and yes you need it. But thankfully, its just temporary. If ear wax gets into a hearing aid, you can clean it out – with the right tools. All hearing manufacturers have created tools to accommodate for hearing aid ear wax. If you do not clean the hearing aid regularly…..it is estimated that hearing aid ear wax causes 20-30% of hearing aid breakdowns.
A. 2. Moisture or Water. Here is a hard and fast irrefutable rule: Minimize moisture in your hearing aids. Do not take them in the rain or go swimming with them. Moisture inside a hearing aid creates corrosion. Corrosion creates faulty circuits. Moisture will kill hearing aid. If you are in southern state where its humid, or you are a sweater…hearing aids will not last very long it you do not minimize the moisture As much as possible This is important for proper function. The way you do this is buy a hearing aid dryer. A hearing aid dryer will help keep moisture from building up inside the hearing aids – its the opposite of a cigar humidifier – a hearing aid dryer will eliminate all the moisture out of the hearing aid and will lengthen their life. One other issue here – Be sure to take the batteries out of the hearing aid before placing them in the hearing aid dryer.
A. 3. The Microphone inside the hearing aid goes bad. The microphone, inside the hearing aid, is the part of the hearing aid that converts sound waves into electrical energy variations, which may then be amplified, transmitted, or recorded. The microphone in hearing aids can last 2 to 3 years. Century hearing aids is in the All Makes All Models repair business. We repair all makes all models. We have seen it over and over again. I do not care what model it is, they have all been into our shop: Siemens, Phonak, Resound, Starkey, Miracle Ear, you name it. The microphones go out about every 2 to 3 years….which is just about the time your warranty expires.
A. 4. The Receiver on the Receiver in the canal goes bad. Receiver in the Canals or RICs account for over 50+% of hearing aid sales today. They are the mini over the ear type with the receiver in the ear. The receiver or loudspeaker is placed in the ear – its a small electronic component. These are the most popular style today – the benefit is that when the loudspeaker is in your ear – its closer it mimicking how the ear works. Here is a picture of a Siemens receiver in the canal looks like
The receivers go bad. They are sensitive and expensive. Since they are half the hearing aid…when these go bad…it can be $150 to $500 to replace the receiver.
A. 5. Tubes and Tips and Ear Molds go bad. Tubes and tips and Ear molds are all made of a non Allergenic Silicone – that is oil based where eventually the oil dehydrates and the Tube, Tip or ear mold loses elasticity. For Open Fits., The tip may start coming off from the Tubing or the tube does not stay secure on the hearing aid. For IN the Ears, the tips may start coming off the casing – and staying in your ear. For Power BTEs and Ear Molds…the ear molds are no longer providing a good seal – and the hearing aid starts to squeal. Another part of the Tubes and Tips and Ear Molds go bad is ear wax. Ear Wax can stain the Tubes and Tips and Ear Molds – making them unsightly. Either case, old Tubes and Tips and Ear Molds or stained Tubes and Tips and Ear Molds – its a good idea to change them out occasionally.
Q. What are the Top 3 Problems With Receiver In the Canals RIC Hearing Aids?
A. 1. The cost of repair. The hearing aid is composed of two parts. A. the part behind the ear that houses the computer and microphone and B. the Receiver part which is the wire going from behind the ear into your ear canal. The trouble could be either one. If your hearing aid dies and its not the wax guards, If its in computer part, behind the ear, if the entire circuit is bad….. you need a new hearing aid. Or it could be the microphone – these are now on the same flex strip as the computer circuit which also means you need a new hearing aid. or B the receiver. The receiver takes a beating and I have seen them go out after one year. The receiver end is vulnerable to moisture in the ear canal These cost $100 up to $500 to replace.
A. 2. Wax build-up. With the Receiver in the Ear…these now have the same exact issues that IN the EAR hearing aids do. The receiver is in the ear canal. You create wax so the wax guard will get clogged up and stop the hearing aid dead in its tracks. Thankfully wax guards are replaceable. Here is an image of RIC owner changing out the wax filter. If you create lot of ear wax. Its a good idea to make replacing your wax filters a weekly habit. Wax Guards, filters cost $10 to $20
A. 3. In the receiver and feedback management. When you put the receiver in the ear – you just increased the chance for feedback. That means more squealing. That is when sound leaving the receiver finds its way back to the microphone. Comb your hair or get your hand close to the hearing aid or if you put your head close to a wall or seatbelt or couch/lazyboy, its going to squeal.
RICs now account for 62% of all hearing aid sales – But RICs are without a doubt the most expensive hearing aid to own.
Couple other issues with Receiver in the Canals – Because they are so small and lightweight it can take some time for the user to realize that the hearing aid is missing. Compared to other hearing aid styles, receiver in canal hearing aids are also above average in cost $1399 to $2799
Q. When to Consider Replacing your Hearing Aids
A. Deciding whether to fix a broken hearing aid or spring for a new one often feels like an expensive guess. But there’s no need to throw away good money on a bad product. In fact, repairing broken hearing aids or keeping them going as long as possible isn’t always the best way to save money. We’ve done the homework for you, creating year-by-year advice for whether to Repair or Replace
Save money on repairs. People who used independent smaller repair shops were more satisfied with the repairs than those who used factory service – say from the top 5 hearing aid manufacturer’s- And repairs cost less, too.
Very Important TIP: If your hearing aid is under manufacturer’s warranty, you’ll need to use a factory-authorized repair shop or risk voiding the warranty.
A. Cost to repair is more than 50 percent of the cost of a new product. No matter who does the hearing aid repair, our long-standing advice remains. Don’t spend more than 50 percent of the cost of a new product on repairing an old one.
B. Your hearing aid is more than five years old. Hearing Aids usually last 3 to 5 years. Remember they are little computers and take beating every day from moisture, skin oil, dropped, eaten by dogs, etc. it may be time to retire your technology.
C You have major Physical damage to the casing If your hearing aid has been stepped on, smashed to smithereens, there is no way anyone can save it.
D. Your hearing aid has been repaired more than 2 to 3 times. If your hearing aids has already broken down once before, replacement may make more sense – add up your repairs costs and compare to price of new hearing aids.
Q. Does Medicaid Cover Hearing Aid Repair?
A. From what I have learned, only the following states cover hearing aid repair: Alaska, California, Florida, Idaho, Kansas, Nebraska, New Mexico, Texas, Vermont, and Wisconson. Please refer to this site for more information: http://kff.org/medicaid/state-indicator/hearing-aids/
Q. Does Medicare Cover Hearing Aid Repair?
A. From what I have learned, NO
Q. Does my health insurance company cover hearing aid repair?
A. This is an ever changing landscape, if they do not cover hearing aids, its doubtful that they will cover hearing aid repair, Best thing to do is contact your Health Insurance company to confirm.
Easy and reliable
Dear Jon, First, we want to say “thank you” for sending us batteries! Second, I want to let you know that it's really a pleasure and comfort to be able to deal with the same person every time you call a company, and having to push eleventy-seven buttons to talk to someone or get a run around! Your services have always been quick, easy, and reliable. Be assured we will recommend “Century Hearing Aids” to anyone who asks us about hearing aids.
—Carig & Lucille Kipatrick
Audition AD model
I have been awaiting the test of time to form a final conclusion of the Audition AD model, wrestling with the challenges of trying to adapt to the process of wearing hearing aids. After trying out models costing over $5,000 and under $500, I can say that this model you sent equals or beats the performance of them all. You, at Century Hearing Aids have been very responsive and service oriented.
—Michael Don Fess
Highest rating of satisfaction
At age 100 I was reluctant to replace my hearing aid until I read about the features of the Rosebud SP and the unbelievable price. I am delighted with the ability to change volume, adjust for environment and mostly the music setting which I am still able to continue tuning of a concert grand piano. I would give it the highest rating of satisfaction.
—Ambrose Le Van